Privacy Policy

Legal Entity

SunPowered Scaling is a trade name operated under Novasolagency LLC, a Wyoming limited liability company, located at 1309 Coffeen Ave Ste 1200, Sheridan, WY 83801. References to "we," "us," or "our" throughout this policy refer to SunPowered Scaling operating under Novasolagency LLC.

1. Information We Collect

We collect information to provide better services to all our users.

• Personal Information: Name, email address, phone number, physical address, and payment details.
• SMS Opt-In Records: We maintain records of your explicit opt-in consent, the method by which consent was provided, and the timestamp of your subscription. This data is stored securely and never shared with third parties for marketing purposes.
• Non-Personal Information: IP address, browser type, device information, and cookies.
• Customer Communication: History of service inquiries and appointment details.

2. How We Use Your Information

We use the collected data for:

• Providing, maintaining, and improving our services.
• Processing transactions and sending related information, including confirmations and invoices.
• Communicating with you about appointments, support, and security updates via SMS, email, or phone.
• Sending appointment confirmations, reminders, and rescheduling notifications via SMS to users who have explicitly opted in.

3. SMS Messaging & Compliance

• Opt-In & Consent: Explicit opt-in is required before we send any SMS messages. Consent is collected via a dedicated, non-pre-checked checkbox on our web forms. We maintain secure records of how and when consent was provided.
• Opt-Out: You may reply "STOP" at any time to cancel SMS notifications. You will receive a confirmation message and no further messages will be sent.
• Help: Reply "HELP" at any time to receive contact information and support options.
• Message Frequency: Message frequency varies based on user interactions and appointment schedules. You may receive messages to confirm your appointment and remind you of the time and date.
• Message & Data Rates: Message and data rates may apply. Contact your wireless provider for details on your plan's rates.
• Data Protection: We maintain strict confidentiality of all SMS opt-in data. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services used to deliver your messages.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. Your data is never disclosed to third parties or affiliates for marketing or promotional purposes. Information is only shared with trusted subcontractors in support services (such as customer service or payment processing) as necessary to fulfill our service to you.

SMS opt-in data specifically: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except for aggregators and providers of the Text Message services.

5. Data Security

We implement industry-standard encryption, secure authentication, and regular security updates to protect your personal data from unauthorized access or disclosure.

6. Cookies & Tracking

We use cookies for site functionality, security, and analytics. You can control cookie settings through your individual browser, though some site features may not function properly if cookies are disabled.

7. Your Rights & Choices

You have the right to access, update, or request the deletion of your personal data. You may withdraw your consent for SMS communications at any time by replying STOP to any message, or by contacting us directly.

8. Third-Party Links

Our site may contain links to external websites. We are not responsible for the privacy practices of third-party sites and encourage you to review their specific policies.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or for legal/regulatory reasons. Significant changes will be notified via our website or email. The latest version will always be available at https://sunpoweredscaling.com/privacy-policy.

10. Contact Us